Tender Loving Empire operates 6 brick-and-mortar stores in the greater Portland area + online, curating a collection of goods and music from hundreds of independent makers for people who want to support their creative community, surround themselves with beauty, and live wholehearted. TLE has been part of the creative community in Portland since 2006 with a simple, three-part mission statement: empower and support creatives, enrich and fulfill employees, and to delight and inspire patrons. We truly believe when you live wholehearted you are an optimist and a do-gooder, a dabbler and a dreamer; you go after your dreams and help others succeed in theirs; you understand that small businesses keep our communities from being boring, homogenous, impersonal, money-over-people type places.Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses. Together we can make our communities more vibrant, creative, compassionate, and connected.

Job Summary:

The Assistant Manager (ASM) will be responsible for ensuring the successful daily operations of a Tender Loving Empire retail location. This individual will set the tone and drive the store teams to success in direct partnership with the GM, fellow ASM team, and store teams. They understand the customer experience is the priority in the store space, helping delegate and task manage the team to being a customer-focused, sales driven, and profitable team that enables us to continue to support the artists, makers, musicians, and creatives we carry. ASM’s inspire and motivate their team in alignment with TLE’s core values and manage operations of day to day store business in a warm and wholehearted manner.

Primary Role Functions:

Lead the sales team to exemplary customer service and engagement
Ensure stores profitability is a frontmost priority at all times
Recruit, hire, and develop talent to drive a culture of excellence that exemplify the TLE brand
Seek opportunities for efficiencies where possible
Build and curate a caring, inclusive, and creative environment for all staff

Our Ideal Candidate:

1-3 years retail experience + 1-2 years comparable management experience
Motivated to help the company achieve its big picture goals by maintaining store standards
Takes initiative, is results driven, and has a competitive drive to achieve goals
Focused on results while also being adaptive to the store and company needs
Manages their team in fun and creative ways, motivating their team to be engaged and enthusiastic
Builds positive relationships with all TLE staff and vendors
Comfortable and eager to connect with customers about our brand and products and leads by example in modeling behaviors
Adaptable and quick to learn
Delegate tasks in a effective manner
Excellent organizational skills and attention to detail
Strong typing skills and computer navigation
Understanding of Google Suite, Slack, and point of sale experience
Can stand for extended periods of time and can lift and carry up to 30 lbs

Benefits + Perks:

Salaried, Non-Exempt - Full Time
Vacation Time accrual + Sick time
9 Observed Holidays
Generous employee discount
Occasional show or event tickets provided
401k w/ up to 2% company match at 1 year of employment
Benefits (health + dental) available to full-time employees
HSA account access to some health care options
Working with a group of kind, hard-working, hilarious, value-driven, talented humans

Assistant Store Manager